Delivery Times During Festive And Sale Seasons

During festive and promotional seasons, order preparation processes may take up to 5 working days before orders are shipped from our warehouse.

Delivery Terms & Conditions:

We guarantee that orders will be dispatched in time to be delivered within the delivery times stated above unless clearly communicated otherwise. However, unfortunately we cannot guarantee delivery within the timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery.

On rare occasions, delivery times may be longer during periods of high demand. This will be clearly stated at the top of this page and on the basket page when this is the case, giving an indication of the delay.

CAN MY ORDER BE DELIVERED TO SOMEONE ELSE OR TO A DIFFERENT ADDRESS?

Yes. On our checkout page, you will have the option to enter an alternative shipping address and billing address.

CAN I TRACK MY ORDER?

Yes. When your order has been dispatched, you will receive a notification from us with a tracking number.

WHAT HAPPENS IF I’M NOT HOME WHEN MY ORDER IS DELIVERED?

We require all parcels to be signed for. If no-one is available to sign for your parcel, a card will be left for you to re-arrange delivery or collect your order from a local depot.

After two unsuccessful deliveries, your item(s) will be returned to us and we will refund the cost of the items, but not the cost of delivery. Should you still wish to receive your items, you will need to place a new order.

WHAT HAPPENS IF MY ORDER DOES NOT ARRIVE?

In the unlikely event that you do not receive your order, we would first advise you to check the delivery status by tracking your parcel number (this would have been sent to you when the order was dispatched).